Refund policy

Return & Refund Policy

At Galvico, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. We offer a straightforward 30-day return and refund policy under the guidelines below.

1. Eligibility for Returns

To be eligible for a return and full refund, please ensure that:

  • Your item is returned within 30 days from the date of delivery.
  • The item is in its original condition (unworn, unused, unwashed, and unaltered).
  • The item is in its original packaging with all tags, labels, and accessories still attached.

⚠️ Note: Items that show signs of wear, damage, or are missing original packaging may not be eligible for a full refund.


2. How to Initiate a Return

To start a return, please contact our customer support team directly.

    • Email us at: thegaintplanet@gmail.com
    • What to include: Please provide your Order Number, the name of the item(s) you wish to return, and the reason for the return.

Our team will review your request and provide you with the return shipping address and instructions within 1–2 business days. Please do not send your purchase back to the manufacturer or the original shipping address without contacting us first.

3. Return Shipping Costs

    • Customers are responsible for paying their own shipping costs for returning items, unless the return is a result of our error (e.g., you received an incorrect or defective item).
    • We highly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

4. Refunds & Processing

Once your return is received and inspected by our team, we will send you an email to notify you that we have received your returned item and whether your refund has been approved.

    • Approval: If approved, your refund will be processed immediately.
    • Credit: A credit will automatically be applied to your original method of payment.
    • Timeline: Please allow 5–10 business days for the refund to reflect on your bank or credit card statement, depending on your financial institution's processing times.

Contact Us

If you have any questions regarding our Return & Refund Policy, please reach out to us at thegaintplanet@gmail.com.